MIX 20/20

Using MIX 20/20 Dispatch

The MIX 20/20 System ensures your Local dispatch rules are followed fairly and consistently for all assignments. When you receive a Dispatch call, you will be required to enter your PIN before proceeding. Then, based upon information you hear in the audio recording, you must accept or decline the opportunity. If you hang up during a Dispatch call, however, MIX considers it an automatic decline.

Like all members using MIX, your activity in the system, is automatically tracked — providing your Local with detailed logs of the process. For quality purposes, your call may also be recorded.

Work List Phone Number 1-800-238-4954

If you miss a Dispatch call, and the position is still open, you can call the MIX 20/20 Member Information Exchange to participate. You will be able to hear the same audio recording, and have an opportunity to accept or decline the job.

Receiving a Dispatch Call

When you answer a job dispatch, you will hear...

“This is Job Dispatch call from . This dispatch is intended for....”

Or, you may hear...

“MIX 2020, press 1”

...in which case you must press ‘1’ to continue. You will have an opportunity to make the system wait for up to 3 minutes until the member is available, to have the system call back later (without penalty), or continue with the dispatch. Note: If you have the system call back later, the job will be offered to the next member on the list.

“Please enter your Member PIN:”

Enter your four-digit PIN. Once validated, you will hear your current number of declines, and an audio recording describing the specific job assignment. If you hang up AFTER ENTERING your PIN, MIX will consider it an automatic decline.

Accepting a Job

After hearing the information about the job, Press one of the following numbers on your touch-tone phone:

To Accept the Job

To Decline the Job

To hear the information again — You can repeat the information up to three times. To Accept the Job — You will hear confirmation of your acceptance, and additional recorded information about the job. Your dispatcher and the contractor will received written documentation of your acceptance and will expect you to arrive on-time at the assigned location. If the assignment is long-term, you will automatically be removed from the Out-of-Work list. Short-term assignments do not affect your position on the list.

Declining a Job

To Decline the Job — You will have one last opportunity to reconsider after declining the job. If a decline will result in a penalty, you will be notified at this time. Once you end the call, your decline will be recorded by MIX.

Out-of-Work List

Out-of-Work lists usually designate the type of work or geographic area you have selected for potential employment. Depending upon Local rules, you may belong to one or more Out-of-Work lists. If a particular job does not fill using its primary list, MIX will search for members of alternate (rollover) lists. Generally, the member possessing the required skills, with the earliest out-of-work date (measured to the second), on the primary out-of-work list, is called first, followed by other members on the primary list. Once the primary list is exhausted, calls proceed to rollover lists.

Skill Codes

Designates the particular skills or qualifications you have obtained. Skill codes are administered by your Local, District, or Regional Office.

Privacy Manager

MIX 20/20 is not compatible with the privacy manager feature offered by many local telephone companies. Because it is an automated system, MIX callouts may not reach you within the allotted time. If you use Privacy Manager, make sure you authorize calls from MIX 20/20 Caller ID. Contact your Local Telephone Company for details.

Need Help

Are you a member with questions about the MIX 20/20 program? Contact your local offices for support.

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